I'm a senior UX and product designer, working across mobile apps, tech products and public sector services that ordinary people rely on every day. I run the research myself, sit with real users in testing, and keep designing until the numbers move, conversion, completion, retention, revenue, whatever the team is being measured on. I work close to engineering, look after the design system as we go, and treat every release as something to measure and learn from.
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Case studynewcastle govjam 2022, hosting and facilitatingI design with evidence, and I lead with care. Running the research myself, holding the room when it gets hard, and turning what users tell us into decisions the team can actually defend.
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